Before you book, the app shows a price for each ride type based on your route distance and the ride you choose. If your trip takes much longer or shorter than estimated, the final fare can adjust slightly. You'll see the final amount on your receipt.
Every trip gets a short ID that starts with SR-, for example SR-7K3QM2XA. It never uses the characters 0, O, 1 or I, so it's easy to read out over the phone. You'll find it on the trip details screen. Quote it whenever you contact support.
We offer your trip to the nearest available driver first, then the next one if they don't respond within 20 seconds. The app keeps searching for up to 10 minutes. If nobody accepts in that time, the request ends and you won't be charged.
Yes. Open the trip and tap Cancel. Cancelling before your trip starts is free. If you cancel after the trip has started, you pay for the part of the journey already completed.
Once a driver accepts, use the Call or Message buttons on the trip screen. Chat stays available for the length of the trip.
After a completed trip you can rate your driver from 1 to 5 stars, and they rate you too. Each trip can only be rated once by each person.
Use the account deletion form. We'll confirm the request with you on the phone number on your account, then delete your personal data within 30 days.
Download the SpeedRide Driver app, sign in with your phone number, then submit your driver's licence, vehicle registration and car details. Our team reviews them and assigns your ride category before you can go online.
You'll only receive requests when your account is approved, you've switched yourself to available, and your location is being shared. Requests also need to match your vehicle's ride category and be within range of your current location.
Each request shows a countdown in the driver app. If you don't respond in time, it passes to the next nearest driver and counts as a declined trip.
Open the driver app to see the reason, then resubmit with clear, readable photos of valid documents.
Send us the ride ID and what happened using the driver dispute form. We review every dispute against the trip record.
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