About these terms
These Terms and Conditions ("Terms") are an agreement between you and [registered company name], [registered address] ("SpeedRide", "we", "us"). They apply when you use the SpeedRide rider app, the SpeedRide Driver app, SpeedRide Courier or speedride.ng (the "Services"). By creating an account or using the Services, you accept these Terms and our Privacy Policy.
What SpeedRide does
SpeedRide is a technology platform that connects people who want a ride or a delivery with drivers and riders who provide it. [Confirm with your lawyer: drivers are independent service providers, not SpeedRide employees, and SpeedRide does not itself provide transport.]
Your account
- You must be at least 18 to create an account.
- You sign in with your phone number. Keep access to your phone secure; you're responsible for activity on your account.
- Give us accurate information and keep it up to date.
- One person, one account. Don't share or sell your account.
Booking a ride
- Requests. When you confirm a ride type, we offer your trip to the nearest available driver for that ride type. If they don't accept, we offer it to the next nearest. If no driver accepts within 10 minutes, the request ends and you aren't charged.
- Ride ID. Every trip has a ride ID starting with SR-. Quote it when you contact us about a trip.
- Booking for someone else. If you book for another person, you're responsible for the trip and for making sure they follow these Terms.
- Waiting. Be at the pickup point when your driver arrives.
Fares and payment
- Upfront price. Before you confirm, the app shows a price for each ride type based on the route distance and the ride type you choose.
- Final fare. If the trip takes noticeably longer or shorter than estimated, the final fare can adjust to reflect the actual trip time. It will never fall below half of the quoted price. Your receipt shows the final fare.
- Payment. You agree to pay the final fare by [accepted payment methods, e.g. cash or card].
- Fare questions. If you think a fare is wrong, contact support within [7 days] of the trip with the ride ID.
Cancellations
- You can cancel a trip from the app at any time.
- Cancelling before the trip starts is free [adjust if you introduce a cancellation fee after the driver arrives].
- If you cancel after the trip has started, you pay for the part of the trip already completed.
- Drivers can also cancel, for example if the pickup point is unsafe. We'll tell you straight away.
Courier deliveries
- Describe your package accurately and pack it securely.
- Don't send cash, jewellery or other valuables; weapons, ammunition or explosives; illegal drugs or substances; flammable or hazardous materials; or live animals.
- The rider may refuse or return a package that appears to break these rules.
- Our liability for loss of or damage to a package is limited to [amount] per delivery unless we agree otherwise in writing.
Rules for everyone
When using SpeedRide you must not:
- threaten, harass, discriminate against or harm anyone;
- damage a vehicle, or leave it dirtier than reasonable use would;
- carry anything illegal, or use the Services for an unlawful purpose;
- misuse ratings, the in-app chat or call features, or the other person's phone number after the trip;
- try to interfere with the apps, access other people's accounts, or manipulate pricing or matching.
Ratings help keep SpeedRide safe. Riders and drivers can rate each other once per completed trip.
Additional terms for drivers
- Eligibility. You must hold a valid driver's licence for your vehicle and have it registered and insured as Nigerian law requires [add any minimum vehicle age or inspection rules].
- Verification. You must upload genuine photos of your licence and vehicle registration. We review them and assign your ride category and seat count before you can go online. We may decline or later suspend an application at our discretion.
- Availability and location. You choose when to go online. While you're available, the Driver app shares your location, including in the background, so we can offer you nearby trips.
- Trip offers. Each offer is shown for a limited time. You can accept or decline; an offer you don't answer in time passes to another driver.
- Earnings. [Service fee / commission, payout schedule and method].
- Keep records current. Tell us if your licence, vehicle or insurance changes.
- Disputes. You can dispute a fare, cancellation or rating through our driver dispute form.
Safety and lost items
- In an emergency, call 112 first. Then report the issue to us through the safety report form.
- We'll help you contact your driver about items left in a vehicle using the lost items form, but we're not responsible for items you leave behind.
Suspending or closing accounts
We may suspend or close an account that breaks these Terms, puts others at risk, or is used fraudulently. Where it's safe and lawful to do so, we'll tell you why. You can close your account at any time by contacting support.
Our liability
We work to keep the Services available and accurate, but they are provided "as is". Maps, ETAs and prices are estimates. To the extent the law allows, SpeedRide is not liable for indirect or consequential losses, and our total liability to you for any claim is limited to [e.g. the fares you paid in the 3 months before the claim]. Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under Nigerian law.
Governing law and disputes
These Terms are governed by the laws of the Federal Republic of Nigeria. Before going to court, please contact support so we can try to resolve the issue. Any dispute that can't be resolved this way will be handled by [e.g. the courts of Lagos State / arbitration in Lagos].
Changes to these terms
We may update these Terms as the Services change. We'll show the new date at the top of this page and tell you in the app about material changes before they take effect. If you keep using the Services after that, the updated Terms apply.
Contact us
Questions about these Terms: contact support or email [[email protected]].